Support
FAQs
Find answers to the most common questions about orders, shipping, returns, and your account.
Orders & Payment
How do I place an order?
Add your product and size to cart, then pay online. Your order will appear inside your account after payment.
Where can I track my order?
Login, open the account centre, and go to Your Orders. You will see the order status and estimated delivery once added by admin.
Which payments are supported?
Online payment is handled securely through Razorpay. We do not store card, UPI, or bank details.
What happens after payment?
You are sent to the success screen, your order is saved, and the Ruxhi team can process it from the admin panel.
Shipping & Delivery
How long does delivery take?
Standard delivery usually takes 5-8 business days. If the admin adds an estimated delivery date, it will show in your order card.
Why do I need a complete address?
Orders cannot be accepted without a complete delivery address because it is required for dispatch and customer support.
Returns & Cancellations
Can I cancel an order?
You can request cancellation from Your Orders. The WhatsApp message opens pre-filled with your order details.
Can I return a product?
Return requests are accepted within 7 days of delivery if the item is unused, unwashed, and in original packaging.
Account
Why should I create an account?
Your account keeps your cart, saved address, and order history connected in one place.
I forgot my password. What should I do?
Use the Forgot Password button on the login page. Enter your email and Supabase will send a reset link.
Products
How should I choose my size?
Ruxhi pieces are cut with a streetwear fit. Pick your regular size for relaxed wear or size down if you prefer a closer fit.
How do I care for the clothes?
Wash inside out in cold water, avoid bleach, and dry in shade to keep the print and fabric finish sharper for longer.